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48+ Years' Experience

Rated Excellent on Trustpilot

FREE, No-Obligation Quotes

All Work Fully Guaranteed

48+ Years' Experience

Rated Excellent on Trustpilot

FREE, No-Obligation Quotes

All Work Fully Guaranteed

FAQs – Your Questions Answered

We know that choosing the right product, whether it is a garage door, outdoor living solution, security shutter and grille, internal door, or any of our other products, often comes with questions. To make things easier, we have compiled answers to the most frequently asked questions across all our product ranges and services.

This page serves as a central hub for all product and service FAQs, helping you find the right information quickly. Rather than searching through multiple pages, you can explore the sections below to go straight to the answers that matter most to you.

Each section below directs you to the relevant FAQs for specific products and services, ensuring you get the most accurate and detailed information. If you need further assistance, our team is always available to help. Simply get in touch.

Garage Doors

Up & Over Garage Doors

How does the mechanism of an up-and-over garage door work?

An up-and-over garage door uses a single-panel system that swings outward and then lifts up into the garage. It operates with one of two mechanisms: canopy gearing or retractable gearing. Canopy doors use a trackless system with side-mounted springs, extending partway into the garage when open. Retractable doors use horizontal tracks along the ceiling, allowing the door to retract fully into the garage.

What are the material options for up-and-over garage doors?

Up-and-over garage doors are available in several material options, including steel, timber, and GRP (Glass Reinforced Plastic), also known as fibreglass. Each material offers unique benefits: steel is durable and requires minimal maintenance, timber has a traditional, premium look and natural insulating properties, and GRP is lightweight and highly resistant to weather and corrosion.

How does a canopy up-and-over door differ from a retractable one?

Canopy-style up-and-over doors use a simple mechanism with side-mounted tension springs. When opened, about one-third of the door protrudes outside the garage, creating a “canopy” effect. Canopy doors are typically lighter, and they don’t require tracks running along the garage ceiling. Because of their straightforward design, they’re often more affordable and quicker to install. Retractable up-and-over garage doors use horizontal tracks along the ceiling, allowing the entire door to retract fully into the garage. Unlike canopy doors, retractable doors don’t extend outside the garage when open, so they don’t require front clearance.

Can I automate my up-and-over garage door?

Yes, up-and-over garage doors can be automated, but the type of door influences how this is done. Retractable up-and-over doors are best suited for automation because they slide fully into the garage on horizontal tracks. On the other hand, canopy up-and-over garage doors partially extend outside the garage when open and don’t have ceiling tracks. While it is possible to automate canopy doors with certain conversion kits, the mechanism is less efficient, making them less ideal for automation than retractable up-and-over garage doors.

Are up-and-over garage doors secure?

Yes, up-and-over garage doors are generally secure, particularly models made from robust materials like steel. Most up-and-over doors come with secure locking systems, and additional security features, like anti-lift technology, can help prevent forced entry. While canopy doors are secure, retractable doors often offer enhanced security due to their full retraction inside the garage, reducing exposure. Installing a strong lock or automated system also improves overall security for both types of up-and-over doors.

Do up-and-over garage doors require a lot of maintenance?

Up-and-over garage doors are relatively low-maintenance, especially if made from steel or GRP. Routine maintenance includes periodic lubrication of hinges, tracks, and springs, and cleaning the surface to prevent dirt buildup. Timber doors may require more frequent upkeep, including varnishing or sealing, to protect against moisture and temperature fluctuations. Both canopy and retractable doors should also be inspected occasionally for alignment issues, as these can affect operation.

How much space does an up-and-over door require to open?

Canopy up-and-over garage doors need space in front of the garage to swing outward, usually extending about one-third of the door’s height. Retractable up-and-over doors retract fully into the garage, requiring less clearance in front but more overhead space inside for ceiling tracks. Limited driveway space may restrict the use of canopy doors.

What is the average cost of an up-and-over garage door?

The cost of an up-and-over garage door varies depending on the material, size, and any added features like automation or insulation. Steel models are generally the most affordable, while timber and GRP can be more expensive due to material quality and customisation options. Canopy up-and-over garage doors are usually less costly than retractable ones due to their simpler mechanism.

Can I install an up-and-over garage door myself?

Installing an up-and-over garage door is possible for experienced DIYers, particularly with canopy models that have fewer tracks and springs. However, retractable up-and-over garage doors require precise installation of horizontal tracks and alignment for smooth operation, which may be challenging without professional expertise. For optimal performance and security, professional installation is generally recommended.

What’s the lifespan of an up-and-over garage door?

With proper maintenance, up-and-over garage doors can last 15 to 30 years. Steel and GRP doors tend to be more durable, especially in damp climates, while timber doors require regular treatment to achieve similar longevity. The type of operation (manual or automated) and frequency of use also affect the lifespan of the garage door.

Are up-and-over garage doors available in custom sizes?

Yes, up-and-over doors are available in both standard and custom sizes to fit unique garage dimensions. Many of the manufacturers Access Garage Doors works with offer customisable widths, heights, and designs, though custom doors will more than likely cost more and require longer lead times.

How do I know if my up-and-over door needs repairs?

Signs that your up-and-over garage door needs repairs include unusual noises, difficulty opening or closing, misalignment, visible damage, or a malfunctioning locking system. Regular servicing helps catch these issues early, but if you notice problems, scheduling repairs promptly can prevent more extensive damage.

Sectional Garage Doors

What are sectional garage doors?

Sectional garage doors are made of individual thick horizontal insulated panels, opening vertically, slide upwards and along the ceiling.

What are the benefits of sectional garage doors?

Space efficiency: Vertical opening allows parking close to the door.
Insulation: Designed with insulated panels and sealed all around.
Security: Robust design and locking systems enhancing the security.
Customization: Available in a variety of colours, finishes and designs.
Smooth operation: Automated with quiet motorised systems.

How do sectional garage doors differ from roller or up-and-over doors?

Roller doors roll into a compact box above the garage opening, ideal for tight spaces but often lack robust insulation.
Up-and-over doors swing outward, requiring more external space and lack insulation.
Sectional doors combine the best of both worlds, offering insulation, security, and vertical operation without taking up external space.

What maintenance do sectional garage doors need?

Regularly clean and lubricate tracks, rollers, and hinges. Inspect for wear on the seals and weatherstripping. Check and adjustment of the tension of springs periodically. Annual servicing by a professional is recommended to ensure safe and smooth operation.

Are sectional garage doors child and pet-safe?

Yes, most sectional garage doors include safety features such as anti-pinch panels that prevent fingers from being caught, auto-reverse that stops and reverses if the door detects an obstacle and soft-close mechanisms ensuring gentle operation.

Are sectional garage doors suitable for all garage sizes?

Yes, sectional garage doors are highly versatile and can be custom-made to fit almost any garage size, from single-car garages to larger double-width openings.

Roller Garage Doors

Can I automate my roller garage door?

Yes! Your new roller garage doors can be automated for added convenience. Most of our roller doors come with automation as standard.

What are the advantages of a roller garage door?

Roller doors save space by rolling into a compact coil above the garage opening. They are easy to operate, and highly secure, making them ideal for tight spaces and busy households.

Do roller garage doors come with insulation?

Yes, most roller garage doors come insulated as standard, helping maintain garage temperatures and improving energy efficiency.

Are roller garage doors secure?

Absolutely. Our roller doors include multi-point locking systems and reinforced slats, ensuring enhanced security. Please enquire about the SeceuroGlide Excel, our most secure roller garage door.

How much maintenance does a roller garage door require?

Minimal. Roller garage doors are built for smooth, long-lasting performance with minimal maintenance required. However, manufacturers recommend that all doors are regularly serviced by a professional to maintain optimum performance.

Side Hinged Garage Doors

Can side-hinged garage doors be automated?

Yes, side-hinged doors can be automated with conversion arms for added convenience.

Are side-hinged doors suitable for small garages?

Yes, they are well suited to small garages or areas with limited internal headroom.

Do side-hinged garage doors offer good security?

Yes, they include secure locking systems to ensure strong protection.

Sliding Garage Doors

Are sliding garage doors suitable for automation?

Yes, sliding garage doors can be automated for convenience.

Do sliding doors take up internal space?

No, sliding garage doors do not reduce internal space as they operate along the wall.

What materials are available for sliding garage doors?

Sliding garage doors are available in materials such as steel and wood, combining durability with style.

Bespoke Garage Doors

Do you offer bespoke garage doors?
Yes, we offer bespoke garage doors tailored to your specific preferences, including colour, style, and size. Visit our showrooms or contact us to explore customisation options.
Can I customise the design of my new garage door?

Our doors come in a huge range of styles, variety of materials, colours, and finishes, so we can help you find one that perfectly matches your home.

What materials are bespoke garage doors available in?

Bespoke garage doors are available in a variety of materials, depending on the type of the door and manufacturer. Most types of garage doors are made from steel and often from timber. Some types, such as up and over garage doors are also available in GRP. Ryterna sectional garage doors can be cladded with Okoume timber, offering a wide range of design choices.

Do bespoke garage doors come with automation?

Most types of garage doors can be automated, depending on your preference or suitability. Whether you want a remote control, smartphone app integration, or voice activation, automation enhances convenience and security. We offer various motorisation options to suit your needs, making it effortless to open and close your door with the push of a button.

Can a bespoke garage door match the design of my property?

Absolutely! Bespoke doors can be customized to complement your home’s architecture, including matching colours, panelling, and finishes. You can also incorporate unique features like windows, patterns, or specific wood stains.

Can I customise the size of my garage door?

Yes, one of the key benefits of a bespoke garage door is the ability to customise the size to perfectly fit your garage opening. Whether you have a larger-than-average garage or a non-standard size, we can create a door that fits seamlessly.

How much does a bespoke garage door cost?

The cost varies based on the size, materials, finish, design complexity, and additional features like automation or insulation. On average, bespoke doors are more expensive than standard options due to their tailored nature. To get an accurate estimate based on your exact requirements, we provide free, no-obligation survey.

What are the advantages of choosing a bespoke garage door?

Bespoke garage doors offer numerous benefits over standard options, including a perfect fit for your space, enhanced curb appeal, and the ability to tailor design features like materials, colours, and insulation. With customisation, you can select a door that complements your home or business’s aesthetic, offers superior security, and meets functional requirements such as automation or energy efficiency.

Can bespoke garage doors be fitted with windows or glass panels?

Yes, bespoke garage doors can be fitted with windows or glass panels to allow natural light into your garage while maintaining privacy and security. We offer a range of glass options, from frosted to clear, depending on your design preferences and privacy requirements.

What type of warranty do you offer on bespoke garage doors?

We provide a comprehensive warranty on all garage doors, covering both the materials and workmanship. The specific details of the warranty will depend on the type of door and manufacturer, but we guarantee that your door will perform to the highest standard and be free from defects.

Do bespoke garage doors require more maintenance than standard doors?

Bespoke garage doors generally require the same level of maintenance as standard doors, but depending on the materials and features chosen. Our team will advise you on the best care practices to ensure your bespoke door remains in great condition for years to come.

How do I start the process of ordering a bespoke garage door?

The process begins with a consultation to discuss your requirements. After measuring your space and finalizing the design, we provide a quote and timeline. Once approved, the manufacturing and installation process begins.

Automation

What types of garage doors can be automated?

Most garage door types can be automated, including up-and-over garage doors, sectional garage doors, roller garage doors, side-hinged doors, and sliding garage doors. Canopy-style up-and-over doors may require additional hardware due to their unique opening mechanism. Please note, we are unable to automate any garage door that is significantly old, weakened, or damaged, mainly due to concerns about safety and compliance.

Can my existing garage door be automated?

Yes, in most cases, your existing manual garage door can be retrofitted with an automation system. Factors such as the garage door’s size, weight, balance, and condition will determine suitability. Some older or poorly installed doors may need adjustments or reinforcements to accommodate an electric motor safely. Manual garage doors that are significantly old, weakened, or damaged will in all likelihood require replacing.

Are there different types of automation systems available?

Yes, there are three main types of garage door motors or operators: chain-driven, belt-driven, and screw-driven. Chain-driven motors are strong and reliable, making them ideal for heavier doors. However, they tend to produce more noise during operation. Belt-driven systems are quieter than chain-driven ones, making them a good option for attached garages or properties where noise is a concern. Screw-driven systems have been a popular choice for many years due to their durability, but they can be noisier compared to newer options. Additionally, there are electromechanical and hydraulic systems. Electromechanical systems are typically used for sectional doors, while hydraulic systems are used for up-and-over garage doors.

How much does it cost to automate a garage door?

The cost of automating an existing garage door typically ranges from £350 to £600, depending on the type of motor or operator, the control system, and of course the existing garage door itself, it’s condition, size, weight, mechanism, and so on. If additional hardware or modifications are needed, this could increase the overall cost. New automated garage doors usually start from around £1,000, excluding installation fees.

Would automating my garage door increase my property value?

Yes, automating your garage door can increase your property’s value. Automated garage doors are seen as a modern feature that enhances convenience, security, and overall functionality, making your home more appealing to potential buyers.

What safety features are included in garage door automation systems?

Most modern garage door automation systems include safety features such as auto-reverse sensors, which stop the door if an object is detected in its path, manual release mechanisms, in case of power outages for example, and rolling code technology to prevent unauthorised access.

How long does it take to automate a garage door?

On average, it takes between 4 to 6 hours to automate a garage door. The duration depends on the type of garage door, the complexity of the system and/or installation, and any additional work required, such as rewiring or installing new tracks.

Can I integrate my automated garage door with a smart home system?

Yes, many garage door automation systems are compatible with smart home systems, such as Amazon Alexa, Google Home, and Apple HomeKit. This allows you to control the door remotely, receive notifications, and set up automation routines.

Do I need to modify my garage for automation?

In some cases, minor modifications may be needed to accommodate the garage door motor and control systems, especially if the garage has limited headroom or unusual structural elements. It’s recommended to consult with a professional garage door installer to determine the necessary adjustments.

What happens if there is an electrical failure or power outage?

Most automated garage doors are fitted with a manual release mechanism that allows you to disengage the motor and operate the door manually during a power outage. Some systems also offer battery backup options, which enable continued operation for a limited number of cycles until power is restored.

Front Doors

What are the different types of garage doors that you supply and install?

Access Garage Doors supply and install a wide range of garage door types, including roller garage doors, sectional garage doors, up-and-over garage doors, side-hinged garage doors, and sliding garage doors. Each type offers unique benefits in terms of space efficiency, insulation, and security. Our team can help you choose the best option based on your specific needs.

How much does a new garage door typically cost?

The cost varies depending on the type and size of the door. For example, the cheapest option from some providers starts at around £895 for a basic roller garage door, while more premium garage door models can go up to £1,495 or more. Added features, like automation, insulation, and security upgrades, will also impact the final price.​

Can I install my garage door myself?

While installing a garage door yourself might seem cost-effective, it can be challenging and potentially hazardous if not done correctly. Self-installation may also void manufacturer warranties. At Access Garage Doors, we recommend using our professional installation service; our experienced engineers will ensure your door is fitted correctly and safely. You’ll also receive warranty protection on both the garage door and the installation.

Which type of garage door offers the best security?

Sectional and roller garage doors are considered the most secure due to their construction and locking mechanisms. These doors typically include reinforced slats and built-in features like auto-locking and anti-lift mechanisms, making them difficult to force open. At Access Garage Doors, we also offer additional security upgrades such as strengthened guide rails, tamper-resistant locks, and advanced alarm systems.

Do electric garage doors use a lot of electricity?

No, electric garage doors are designed to be energy-efficient and consume very little electricity. On average, an electric garage door opener uses between 0.5 to 1.5 kWh per month, depending on the frequency of use. This translates to only a few pence added to your electricity bill each month. Many newer garage door models also feature low-power modes and standby settings to minimise energy consumption when not in use.

How long does it take to install a garage door?

The installation time for a new garage door varies depending on the type of garage door and any preparatory work required. Typically, a standard roller garage door or up-and-over garage door takes 2 to 3 hours to install. Sectional garage doors, which have more complex mechanisms, may take up to 6 hours, while large double garage doors or bespoke installations can require a full day.

Do you supply and install garage personnel doors?

Yes, we supply and install garage personnel doors in a wide range of styles, materials, finishes and colours. This includes all three main types: garage side doors, garage pass doors and garage wicket doors. Garage personnel or pedestrian doors allow you to access your garage without having to open the main garage door.

Asides from garage doors, what other products do you supply and install?

In addition to garage doors, we offer a comprehensive range of home improvement solutions, such as front doors, internal doors, bifold doors, and security plantation shutters. For outdoor living and shading, we offer a selection of awnings, pergolas, and verandas that help extend your living space and enhance your home’s aesthetic appeal.

Do you offer double garage door conversions as a service?

Yes, double garage door conversions is one of our specialties. This service involves converting two single garage doors into one larger, double-width garage door, improving accessibility and creating a more open and functional garage space. Double garage door conversions are ideal for homeowners who require more room for larger vehicles or want easier access for parking and storage.

Can you match my garage door with my front door?

Absolutely. We supply and install garage doors in a wide selection of colours, finishes, and design options to ensure your new garage door complements your home’s exterior. Matching your garage door and front door can greatly enhance your property’s kerb appeal and create a unified aesthetic. Access Garage Doors also provide custom colour matching and special finishes, such as woodgrain textures.

Which type of garage door is best for insulation?

Sectional garage doors are the best choice when it comes to insulation, mainly thanks to their multi-layer construction and superior sealing capabilities. These garage doors are typically made from double-skinned steel panels filled with polyurethane foam, which provides excellent thermal efficiency. Insulated sectional garage doors, when installed and aligned correctly, can help maintain a comfortable temperature and reduce energy costs.

Would upgrading your garage door add value to your property?

Yes, investing in a new garage door can significantly increase your property’s value. Studies show that homeowners recover 70-90% of the installation cost on average when selling their property. A new garage door can also make a strong impression on potential buyers, contributing to faster sales and a higher selling price.

Outdoor Living

Awnings

What are the benefits of installing an awning?

Awnings provide protection from the sun and light rain, extend your outdoor living space, enhance energy efficiency by reducing indoor temperatures, and add aesthetic appeal to your home.

How do I maintain my awning?

Regular maintenance involves cleaning the fabric with mild soap and water, checking for any signs of wear or damage, and retracting it during harsh weather conditions to prolong its lifespan.

Can I install an awning myself?

While some awnings come with DIY installation kits, it’s recommended to hire a professional to ensure proper installation and safety, especially for larger or motorised models.

Pergolas

What is the difference between a pergola and a gazebo?

A pergola typically consists of a framework with open sides and opening roof canopy, providing partial shade, whereas a gazebo is a fully enclosed structure with a permanent roof covering, offering complete shelter.

Can a canopy be added to a pergola for extra shade?

Yes, many of our pergolas come fitted with retractable canopies, providing additional protection from the sun while maintaining the aesthetic appeal.

Verandas

What are the advantages of having a veranda?

Verandas offer a covered outdoor space that protects from rain and sun, creating a seamless transition from indoors to outdoors. They are perfect for entertaining guests or enjoying a quiet moment outside.

Is planning permission required to install a veranda?
Planning permission requirements vary by location and the size of the veranda. It’s best to check with your local council or building authority for specific regulations.

Glass Rooms

Can a glass room be used year-round?

Yes, glass rooms are designed to provide comfort throughout the year, allowing you to enjoy the outdoors regardless of the season.

Bi-Folding Doors

How do bi-folding doors operate?

Bi-folding doors consist of multiple panels that fold back against one another, allowing for a wide opening and a seamless connection between indoor and outdoor spaces.

What materials are bi-folding doors available in?

All our bi-fold doors are typically made from aluminium, offering durability, aesthetics, and low maintenance.

Screens & Blinds

What types of screens are available for outdoor areas?

There are various types of screens, including retractable, fixed, and motorised options.

Do screens and blinds provide privacy?

Yes, screens and blinds can enhance privacy in outdoor spaces, allowing you to enjoy your garden or patio without being overlooked by neighbours.

How do I clean my outdoor blinds?

Cleaning outdoor blinds typically involves wiping them down with a damp cloth and mild detergent, as well as ensuring any moving parts are lubricated and functioning properly.

Other Products

Shutters & Grilles

What are the main benefits of installing shutters and grilles?

Shutters and grilles offer enhanced security and privacy for your property. They’re designed to prevent break-ins, protect from vandalism, and reduce exposure to harsh weather, while also adding a modern look that complements your property.

How do I choose the right shutter or grille for my property?

It depends on your specific needs. For properties requiring high security with visibility, the SeceuroVision shutters are ideal. SeceuroGuard grilles provide flexibility by folding away when not needed, while SeceuroFire is perfect for areas needing fire-rated protection. Access Garage Doors can help assess your property and recommend the most suitable options.

Are there manual and automatic options available?

Yes, our range includes both manual and automatic shutters and grilles, allowing you to choose the level of convenience that suits you best. Automated options come with remote controls for ease of use, and some models offer smartphone integration.

Can shutters and grilles be customised to match my property’s design?

Absolutely. Our shutters and grilles are available in a wide variety of colours, styles, and finishes. With options like SeceuroShield’s colour range and SeceuroVision’s perforated or punched slats, you can choose a look that complements your property’s design.

Do shutters and grilles provide weather protection?

Not the grilles, but some shutters add an additional layer of protection against rain, wind, and UV rays. SeceuroShield, for example, shields doors and windows from harsh weather conditions, making it ideal for properties exposed to the elements.

What’s the difference between SeceuroShield and SeceuroVision shutters?

SeceuroShield is a robust, traditional roller shutter that offers high-level security for both residential and commercial properties. SeceuroVision, on the other hand, provides similar security but with added visibility, as it includes perforated or punched slats to allow light through while maintaining protection.

Are shutters and grilles difficult to maintain?

No, our shutters and grilles are made with durable, low-maintenance materials. Occasional cleaning and checking for debris in the tracks are typically sufficient to keep them in good working condition.

Is planning permission needed for installing shutters and grilles?

In most cases, planning permission is not required, especially for domestic installations. However, it’s advisable to check with local authorities if your property is in a conservation area or a listed building.

Can I get temporary security solutions for my property?

Yes, the Xpanda range offers a collapsible security system that can be deployed as needed and stored out of sight when not in use, ideal for temporary or seasonal security needs.

How effective are fire-rated shutters like SeceuroFire?

SeceuroFire shutters meet strict fire safety standards, helping contain fires within specific areas and providing essential protection in commercial settings.

Internal Doors

What materials are Hormann internal doors made from?

Hormann internal doors are crafted from high-quality timber and come with a variety of finishes including Duradecor, lacquer, and real wood veneer.

Can Hormann doors be customised to fit my space?

Yes, Hormann offers a range of sizes and custom options to ensure the doors fit perfectly in your home.

Are Hormann internal doors soundproof?

Hormann doors are designed with excellent soundproofing properties, offering a quieter living environment.

What maintenance is required for Hormann doors?

Hormann doors are designed for minimal maintenance. Regular cleaning with a soft cloth is usually sufficient to keep them looking their best.

Do Hormann doors come with a warranty?

Yes, all Hormann internal doors come with a manufacturer’s warranty, ensuring peace of mind and long-term durability.

Get in Touch

Reach Out to Access Garage Doors Today

Whether you’re seeking information about our products and services, need expert advice, or have any questions, we’re here to help. Get in touch easily by filling out our contact form, emailing us at info@accessgaragedoors.com, or by giving our team a call on 0800 716 569.

Our knowledgeable team is ready to assist you, offering guidance tailored to your needs. From your initial enquiry to the final installation, we’re committed to providing a smooth and hassle-free experience. No matter the size or scope of your project, we’re here to ensure you get the best solution for your home.

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*Free, no-obligation home surveys and estimates. Only applies to new garage door installations, not repairs.

Our Showrooms

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Surrey KT3 6NB

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