Aftercare & Support
Access Garage Doors
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*FREE No obligations survey and estimates on all new installations. Excludes repairs.
50 Years in Business
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Aftercare & Support
At Access Garage Doors, we go beyond installation. We understand that choosing the right garage door is a significant decision, and our commitment to you doesn’t end when the door is fitted. We aim to ensure your product remains reliable, functional, and secure for years to come through dedicated aftercare and support services.
Our aftercare services are designed to provide you with ongoing peace of mind. We offer expert guidance and support to ensure your garage door continues to perform at its best. Whether you need maintenance, adjustments, or simply have questions about your product, our team is here to help. We believe that true customer care extends long after installation, which is why we remain committed to your satisfaction and the continued reliability of your garage door.
A Long-Term Partnership
We are not a “fit-and-forget” company. From the moment you enquire with us, through installation and beyond, we are with you every step of the way. Whether you have questions, need servicing, or face unexpected issues, our team is here to help. Give us a call today on 01293 652 480, or email us on [email protected] and a member of our professional team will get back to you as soon as possible.
We are not a “fit-and-forget” company. From the moment you enquire with us, through installation and beyond, we are with you every step of the way. Whether you have questions, need servicing, or face unexpected issues, our team is here to help.
Why Choose Us
We prioritise our customers by offering personalised, reliable support at every stage. From initial consultation to aftercare, we ensure you receive expert advice, quality products, and ongoing assistance, tailored to your unique needs. Our dedication to service extends beyond installation, providing long-term peace of mind with comprehensive warranties and a team that is always on hand to assist with maintenance or any issues that arise.
- Tailored Advice: We help you choose the right product from the outset, ensuring it meets your specific needs and preferences.
- Comprehensive Warranties: Our warranties cover both the product and installation, providing complete peace of mind.
- Ongoing Support: Our team is always available to provide advice, carry out maintenance, or resolve issues.
- Highly-Trained Staff: All our engineers and installers are experienced professionals dedicated to ensuring quality service.
- Commitment to Satisfaction: We work hard to ensure you are completely satisfied with your garage door and our service.
Warranties
We stand by the quality of our products and services. All installations include a manufacturer-backed warranty covering defects in materials and workmanship. Full details of your warranty are provided at the time of purchase. Should you encounter any issues, our team will guide you through the claims process.
Ongoing Maintenance and Servicing
Regular maintenance is key to ensuring the longevity and reliability of your garage door. We offer:
- Scheduled Servicing Plans: Tailored options to suit your door type and usage.
- Inspection and Adjustment: Our engineers will check for wear and tear, test all mechanisms, and make necessary adjustments.
- Repairs: From minor fixes to more extensive repairs, our team will resolve any issues efficiently.
Highly Trained Professionals
- Our team consists of experienced engineers and installers with in-depth knowledge of all garage door systems. They are fully equipped to handle installation, maintenance, and repairs to the highest standard.
Customer Satisfaction at the Core
- We value our customers and strive to provide the highest level of service. If you have concerns or need assistance, our dedicated support team will work with you to resolve any issues promptly and efficiently.
Contact Us
Have a question or need support? Get in touch with us:
We’re here to help with all your aftercare and support needs.
*Free, no-obligation home surveys and estimates. Only applies to new garage door installations, not repairs.
Get in Touch
Reach Out to Access Garage Doors Today
Whether you’re seeking information about our products and services, need expert advice, or have any questions, we’re here to help. Get in touch easily by filling out our contact form, emailing us at [email protected], or by giving our team a call on 0800 716 569.
Our knowledgeable team is ready to assist you, offering guidance tailored to your needs. From your initial enquiry to the final installation, we’re committed to providing a smooth and hassle-free experience. No matter the size or scope of your project, we’re here to ensure you get the best solution for your home.
Contact Us
*Free, no-obligation home surveys and estimates. Only applies to new garage door installations, not repairs.
What Our Clients Say
Great service all round
Access were ready to answer my questions at any time; the showroom is invaluable for seeing the product itself; they held onto the door until I was ready to install without quibble; installers came on time, installation was completed in good time and waste was cleared; they gave a quick tutorial on the workings and the controllers, many thanks.
Andrew
Date of experience: 24 May 2026
Excellent Service
We were after something a little bit different to the normal, Access were the only company we spoke to that actually understood what we wanted and John and Chris came up with a door that met our needs. It wasn’t an easy fit but Dave and Wayne took care to ensure it was going to work before fitting it, both were friendly and knowledgeable of the product, they came up with a solution for fitting, and did a clean and tidy job. We thoroughly recommend Access to anyone looking for a new garage door.
Carolyn
Date of experience: 8 May 2026
Great Job - Thank you
I had three quotes for my garage roller door, and Access Garage Doors stood head and shoulders above the others.
Nothing ever seemed too much trouble, even when I changed my mind about the outside surround.
My garage now has loads more space compared to the old up-and-over door, and the house is noticeably warmer too.
Well worth it.
Cheers
Keith
Date of experience: 16 February 2026
Did exactly what was needed
Prompt, clear comms, new door came within the times they estimated and was fitted well. We were given clear options, costings and it all felt impressively straightforward.
I am also impressed because a couple of years ago we'd sought their advice about putting an automatic opener on our existing door and they assessed that the door was getting too old - it wasn't a good idea to change - this was excellent advice or we could have paid twice.
Colin
Date of experience: 29 August 2025
Very professional company; excellent customer service
Prior to contacting Access, we had tried two other firms - one didn't want to get involved once they knew the make of the door involved whilst the other attended but the 'repair' did not work for long !
We thought we would need a completely new door but Access managed to repair it very effectively and saving our neighbours a considerable amount of money. We were most impressed by Access'excellent customer service and professionalism.
Neil
Date of experience: 14 April 2026
Frequently Asked Questions
Your warranty covers manufacturing defects and issues arising from installation. Specific terms depend on the product and will be detailed in your warranty documentation.
We recommend servicing your garage door annually to ensure its performance and safety.
Contact our support team immediately. We’ll guide you through basic troubleshooting and, if necessary, schedule a repair visit.
Yes, we offer retrofitting services for most types of garage doors. Contact us for a consultation.
We provide aftercare and support services across all locations served by Access Garage Doors.
Our Showrooms
New Malden
320 West Barnes Lane
Motspur Park
New Malden
Surrey KT3 6NB
- Monday – Thursday
7:30 – 17:00 - Friday
7:30 – 16:00 - Saturday
9:00 – 12:30
Croydon
416 Brighton Road
South Croydon
Surrey
CR2 6AN
- Monday – Thursday
7:30 – 17:00 - Friday
7:30 – 16:00 - Saturday
9:00 – 12:30
Sidcup
9 Elm Parade
Main Road
Sidcup
Kent
DA14 6NF
- Monday – Thursday
7:30 – 17:00 - Friday
7:30 – 16:00 - Saturday
9:00 – 12:30
Watford
Unit 26 Orbital 25 Business Park
Dwight Road
Watford
Hertfordshire
WD18 9DA
- Monday – Thursday
7:30 – 17:00 - Friday
7:30 – 16:00 - Saturday
9:00 – 12:30
Upminster
Unit 1 Upminster Trading Park
Warley Street
Upminster
Essex
RM14 3PJ
- Monday – Thursday
7:30 – 17:00 - Friday
7:30 – 16:00 - Saturday
9:00 – 12:30
